Frequently Asked Questions
- How long is the AlkaWay UltraStream warranty?
The warranty for the UltraStream is THREE years for parts and labour under normal use. Unless otherwise approved by AlkaWay we offer exchanges rather than refunds. Warranty does NOT cover filters as there are too many variables in source water.
- Can I use the UltraStream if I have a whole house water softener?
Yes, unlike electric water ionisers, the UltraStream will also work well with a water softener. Softened water isn’t something you want to drink or cook with, so the UltraStream is a great solution for consumption when you need to maintain soft water for appliance life and showering.
- Can I connect the UltraStream to my existing Reverse Osmosis?
Yes, the UltraStream can be connected in series with an RO system. It will add powerful alkalizing and ionizing abilities to your acidic and aggressive RO water. You could also remove the RO system completely and replace with the UltraStream. or, you could order one of our special inline UltraStream ‘AlkaLina’ filters.
Note: We are referring to an RO either with a pump or tank. This gives minimally required flow for the UltraStream.
- How much UltraStream water should I drink?
This depends on a number of variables. The normal recommendation is 1/2 of your body weight in ounces a day.
So if you weigh 150 lbs, you should drink 75 oz of water. If you work out, if it’s hot and you’re sweating more, if you fly, if you have a soda/coffee/tea, then you can choose to drink more.
All of those things speed up the elimination of water and we, therefore, need more.
The minimum recommended by science is half our pound weight a day (in ounces).
- Are there any precautions before drinking UltraStream water?
The only “negative” consideration is for those taking pharmaceutical medicine or suffering from kidney disease. We recommend you consult with your doctor. UltraStream water may be delivered to the cells more efficiently than tap or bottled, so we recommend not taking any medications with it. We suggest you stop drinking 30 minutes prior to popping the pill(s) and then wait until at least 30 minutes after.
- How long will the filter last?
An UltraStream filter will last a year – depending, as always, on source water conditions and use. Our 12 months recommendation is based upon a family of 4, who use about 2 litres each a day (8 glasses) for drinking. If you use less, your filter may last longer. More – and you’ll need to replace sooner. (or contact us for some suggested pre-filter options).
Filter life always depends on input water quality. The more unwanted stuff in the water, the harder the UltraStream has to work. For the vast majority of users, 9 months of protection and performance is no problem.
When the filter is replaced (a 3-minute job) your UltraStream returns to full filtration, pH, antioxidant and ORP power.
- How do I install the UltraStream?
There are 3 ways to install the UltraStream.
1. Countertop – For this connection to work, the faucet has to be “normal”. Normal means the tap doesn’t convert to a shower spray, pull out or have a non-standard head. You’ll utilize a diverter valve to control the water flow. When the slider of the diverter valve is pushed one way, it will flow from the tap as normal. When you push it the other way, the water will be sent to the UltraStream.
By the way, it’s hard to get excited over a faucet diverter, but we are! After years of drippy lever jobs from China, we have found a diverter designed right here in the USA. It’s 200% better than the ones we used on the alkaStream. OK, OK sure it’s boring, but we just love the good, simple design, right?
2. Undersink – The next option is for those who either have an upgraded faucet with multiple uses or who just don’t want the attention-grabbing UltraStream on the counter. For you, we have an undersink option available which includes all the connecting pieces and a separate dedicated faucet to drink from. Installation doesn’t require a plumber, but if you’d feel more comfortable using one, go ahead. As usual, we’ve sourced the specially designed faucet from the best water filter engineer in the US, so there’s no need to worry about lead. Please note that we cannot be responsible for the efficacy of your undersink installation.
Here is the manual you need to complete the installation: Undersink Install Instructions
3. You can have your Ultra on the bench anywhere as long as you’re prepared to drill a 1/4″ hole in your benchtop for the Ultra’s inlet hose. The hose connects the Ultra on the benchtop to the cold water inlet line below the bench.
- What other contaminants does the UltraStream remove?
Heavy metals including mercury, lead, aluminium, and copper, as well as bacteria, pesticides, algae and fungi. For more details, see our lab test results here.
- Can the UltraStream remove fluoride?
Yes. Through lengthy research and development, the UltraStream uses the world’s best-activated alumina media, removing 70% of fluoride throughout the life of the filter. If you want to ensure your water is 100% fluoride free we recommend a reverse osmosis system in tandem with our UltraStream. See our lab test results here.
- Why is hydrogen so important?
- How well does the UltraStream improve pH?
In a special laboratory created ‘witches’ brew’ of pesticides, volatile organics, fluoride chlorine, and minerals, the UltraStream changed an input pH of 6.5 to an output pH 9.5. We’ve pushed the lab much farther than the normal lab tests by asking for performance statistics beyond the normal lifespan of the filter. Most filter tests are taken from the first water out of the filter, and disregard possible reduction in performance as the filter is continued in service. Here are our results.
The UltraStream’s pH performance is directly related to the input water. Tap water is the only regulated water in the US and is around 7.0 for most homes. The UltraStream performs wonderfully in this environment and will consistently produce water ranging from 8.5-9.5. Most commonly, the water starts at 9.5 at installation, and by the time the filter needs to be replaced, it measures closer to 8.5. The bottom line; more acidic input water will have a lower pH, more alkaline input water will have a higher pH but both may be adjusted using the Twist’n’Flow control.
There are a couple of other advantages as well. In hard water with excessive levels of alkaline minerals (like an overabundance of calcium), the UltraStream uses a special patented media that alters the form of the calcium and prevents it clogging the filter. It also re-infuses input water with healthier levels and proportions of alkaline minerals (as well as ionizing the water).
We’ve used our decade of filter experience to ensure this lasts the life of the filter, so you have excellent purity and performance from start to finish.
Those who utilize well water should also expect great performance. Very often, well water starts a bit above 7.0 and this can also translate to higher pH outputs from the UltraStream as well.
- Can I adjust the pH of the UltraStream water?
All of the attributes of UltraStream water can be controlled by flow rate. The faster the water flows through, the less pH-potent it is. We recommend a flow rate of around 2.0 L/min for the best performance. If you want a lower pH, simply increase the flow rate. The UltraStream has tap on the bottom that you can easily adjust the flow with.
- What are the major reasons why people want to drink UltraStream’s pure, alkaline, antioxidant and hydrogen rich water?