AlkaWay’s highest priority is protecting private customer information during the entire shopping experience. Accordingly, for extra fraud protection, 3D Secure (3DS) requires customers to complete an additional verification step with their card issuer when paying. Customers may be prompted to navigate to an authentication page on their bank’s website where they enter a password associated with the card or a code sent to their phone. This process is familiar to customers through the card networks’ brand names, such as Visa Secure and Mastercard Identity Check.
If your credit card and/or debit card has been declined, we recommend contacting the card issuer to verify if the card used is able to undergo 3DS verification. When contacting the card issuer, be specific as possible and mention the following:
- You are using the card for online purchases.
- You are purchasing from a legitimate company with a payment gateway located in the USA
- AlkaWay uses 3D Secure (3DS) payment verification.
- Ask if the card or the card issuer is able to undergo the 3DS verification process.
We recommend watching this short video about 3DS verification to learn more: https://www.youtube.com/watch?v=6sxtqQWP0zE
If you still have problems with making a payment please Contact Us