Returns and Refunds
At AlkaWay, we are committed to providing high-quality products and services. In the event that you are not satisfied with your purchase, this returns and refund policy explains how and when a refund will be given.
Consumers may ask for a full refund if the goods purchased have either a major failure or do not fit their advertised description.
UltraStreams – We invite you to try out our range of UltraStreams alkalizing water purification systems. We are so sure that you will be satisfied that we offer you a 14-day money back guarantee. If at any time in the first 14 days you wish to return your UltraStream, we will give you a full refund, less a 20% restocking fee, as long as your UltraStream is returned in as new condition and in its original packing. As new condition means that the UltraStream is not scratched, damaged or broken in any way and is returned in proper working order in the original box with all the hoses (intact), connectors, parts, manual etc.
If you have NOT used the UltraStream, and NOT opened the box, you can return the UltraStream within 14 days of purchase for a full refund. Return shipping charges must be prepaid by the purchaser.
All products sent back to AlkaWay MUST include a Return Authorization form with a Return Authorization Number (RA#). These can be obtained by going to Contact Us
Items other than the UltraStream – If you have NOT used any product, and NOT broken the manufacturer’s seal on the box, you can return the products within 30 days of purchase for a full refund less shipping cost. If you have broken the manufacturer’s seal or used the product in any way, you may return the product (exceptions are consumables, books and DVDs which are never refundable), subject to a 20% restocking charge within 14 days of purchase. The original shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser.